Time protected between jobs
Choose the fixed travel or setup allowance that fits your work. It leaves space between appointments; it does not calculate driving routes or journey times.
AI PHONE RECEPTION FOR PLUMBERS
The leak will not wait for you.
CTnode. answers while you are on the tools, captures the job and address, then follows your approved rules for booking, messaging or owner escalation.
- Answers during and after business hours
- Follows your approved booking rules
- Escalates calls that need judgement
7:42 pm · Tuesday0491 570 133
The receptionist captures the active leak and exact unit address, then alerts the configured owner rather than inventing an appointment.
- CTnode.
Thanks for calling Example Plumbing. Dave the AI here, and this call is recorded. What's happening?
- Caller
Water is leaking under the laundry sink at unit 2, 40 North Terrace, Adelaide.
- CTnode.
I have unit 2 at number 40. Is the water contained, and what number should the owner call?
- Caller
It is going into a bucket for now. Call me on 0491 570 133.
escalate_to_ownerAfter-hours owner alert sent · callback requested- CTnode.
I have alerted the on-call owner with the leak details and your callback number. They will take it from here.
THE SAME RULES
A different call. The same control over your calendar.
The product does not change by trade. Your configured services, hours, fixed travel/setup allowance and escalation contacts decide what happens next.
Minimum notice before a slot
Choose how much notice a caller must give. Anything tighter than that goes to the owner instead of silently entering the diary.
Unit numbers stay unit numbers
"Unit 1, 50 Adelaide Street" is never heard or written back as "150". Ambiguous forms are read back to the caller, and the booking note spells the qualifier out in full.
Your hours, not generic ones
The receptionist follows the working hours approved for your business. Out-of-hours requests follow the fallback you chose during setup.
Separate sessions for callers
Calls can be handled in independent sessions, so one conversation does not have to finish before another can begin.
Daily booking capacity
Set a business-wide limit for normal bookings when calendar space alone does not reflect what the team can complete in one day.
How far ahead it will commit
Choose how far ahead the receptionist may book, so callers cannot lock in work beyond the period your business has approved.
QUESTIONS
What business owners usually ask.
Will my customers know it's a computer?+
Yes, and deliberately so. Your receptionist introduces itself by name and says it is AI in the opening line — ours is called Dave — and gives the configured recording notice. Callers who want a human are escalated to you.
How does it leave time between jobs?+
We agree a fixed travel or setup gap with you and apply it around busy jobs. That gap is not a driving-time calculation. Distant, uncertain or exceptional routes can be sent to you for review.
What happens if it doesn't know something?+
It will not guess on anything that matters. It is explicitly blocked from giving legal, health, licensing, disposal, pricing, timeline or safety advice. In those cases it takes a message or escalates to you.
What if two people ring at once?+
Both are answered. Each caller gets their own session rather than a queue.
What happens when a call is urgent?+
It follows the trade-emergency rules agreed for your business and alerts the owner numbers you configure. If someone describes an immediate threat to life or safety, it directs them to emergency services rather than treating it as a normal trade booking.
Can it book every type of job?+
It books the services and appointment types approved during onboarding. Quote-first, safety-sensitive or unusual work is routed to an inspection, a callback or owner review instead.
Are calls recorded?+
Yes — audio and a transcript. Audio is kept up to 30 days and transcripts around 90 days, and callers who object are handled accordingly. The detail is on the privacy page.
Where do bookings end up?+
In your Google Calendar and in your owner dashboard. The platform database is the record of truth, so nothing depends on the calendar staying reachable.
Will it work for more than one owner?+
Yes. Multiple owner notification numbers can be configured, and the escalation order is agreed during onboarding.
Do I have to change how I work?+
No. We set it up against your existing hours, services and escalation contacts before it takes a single call.
How long does setup take?+
It depends on your business rules and provider access. We configure the system with you, test the main scenarios, and only move to live calls once the agreed checks pass.
SEE IT HANDLE YOUR CALLS
Bring us the calls your plumbers business keeps missing.
We will demonstrate the same booking, messaging and escalation rules against your real workflow.
Book a demo