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Reception

After-hours Call Handling

Give after-hours callers a controlled next step without pretending every request can be booked.

WHAT IT DOES

Handles calls outside your normal hours using the fallback rules agreed for your business.

  • Configured out-of-hours paths
  • Urgent owner alerts
  • Messages for work needing review
Control boundary

Urgency, safety and booking rules remain business-specific.

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WORKFLOW

How it works

  1. A call arrives outside configured hours.
  2. The approved after-hours path assesses the request.
  3. Urgent or uncertain requests are escalated or recorded for review.

REQUIRED INPUTS

What the business provides

  • Business hours and closures
  • After-hours services
  • Urgency and escalation rules

OWNER CONTROL

What stays in your hands

  • Set hours and closures
  • Approve urgent paths
  • Review every alert and message

DATA HANDLING

Boundaries built into the product

After-hours records use the same tenant isolation, call logging and retention controls as the receptionist.